Help & Advice

Arranging a Funeral

Bereavement Support

We are glad to be able to offer help and support at this difficult time. Our funeral directors often have generations of experience working with local families to arrange funerals for loved ones, and the first person to speak to after a death is a funeral director. We are available 24 hours a day, 365 days a week.

You may not realise how many practical tasks there are to do when someone dies. It can be difficult to find information that covers every set of circumstances, therefore, please call the free National Bereavement Service on 0808 164 2239 for any further information or advice.

National Bereavement Service offers support, signposting and legal guidance following a bereavement, helping you with probate, as well as offering advice to anyone planning ahead with a free will/estate planning review in the comfort of your own home, telephone or via video call. The service is completely free of charge to callers and requires no commitment to use any of the service they may introduce to you.

There is also live chat which connects you to a trained team member. It’s a useful alternative to speaking on the phone for anyone who may feel uncomfortable making a phone call or wants to chat anonymously. The chat window will pop up in the bottom right-hand corner of the page.

The helpline is available Monday to Friday 9.00am – 6.00pm and Saturday 9.00am – 2.00pm. If we don’t know the answer we will find out and call you back or tell you who to contact for what you need.

There are many other organisations that provide a variety of practical information or emotional support after a bereavement:

Samaritans

Available 24 hours every day. A confidential emotional support service for anyone experiencing feelings of distress or despair for any reason, including those which could lead to suicide.

Call: 116 123

Cruse Bereavement Care

The largest bereavement support charity in the UK.

Call: 0808 808 16 77

Child Death Helpline

A helpline for anyone of any age affected by the death of a child (from pregnancy to adulthood) in any circumstances. All calls are answered by parents who have experienced bereavement.

0800 282 986 freephone (or 0808 800 6019 free for main network mobiles).

Government Services and Information

Government services and information all in one place – this website has lots of information and links to lots of other useful sites, including local authorities.

NHS Choices

Information about local health services and lots of medical/health advice and information about a huge variety of conditions and much more.

Citizens Advice

This website has an excellent range of information on many issues.

Money Advice Service

Free impartial advice service helping people manage their money and tackle debt.

Dying Matters

Dying Matters is a coalition of individual and organisational members across England and Wales, which aims to help people talk more openly about dying, death and bereavement, and to make plans for the end of life.

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Call 01425 272 835 visit branch or arrange a home visit